Your order should arrive in 2 business days*. Orders placed on weekdays before 2pm (CST) typically ship the same day. Orders placed over the weekend or a holiday will ship the next business day. Valid on USA orders only.* Enjoy Shopping!
*Excludes orders that ship via SmartPost.
**Excludes AK, HI, Puerto Rico, APO or FPO. Excludes skis, snowboards, ski & snowboard boots, helmets, luggage, coolers, blankets, select footwear, and midweight & bulky/heavy items. Other exclusions may apply. Some Obermeyer items may be dropship Obermeyer, please allow some additional processing time.
All orders over $99 are eligible for free 3-day shipping within the United States, excluding skis, snowboards, luggage and coolers.* You will receive an order confirmation within 15 minutes after your order is placed. You will then receive another email with tracking information once your order has shipped. Orders placed by 2pm CST will ship the same day. Orders placed on weekends will ship the next business day.
*Skis, snowboards, luggage and coolers are excluded. Please be aware of possible shipment delays due to inclement weather in the Dallas area. Some Patagonia and Obermeyer items may drop ship directly from the vendor. Please allow one additional business day for order processing before these orders ship.
DROP-SHIPPED AND THIRD PARTY SHIPPING
Some Patagonia and Obermeyer items maybe drop-shipped, please allow one additional business day for order processing before these orders ship. Saint Bernard is not liable for canceled or damaged items from drop-shipped or third party shipped orders. Orders using third party shipping for drop-shipped orders maybe canceled.
Your order will be shipped via UPS or USPS depending on lowest cost and shortest in-transit time to your address.
Saint Bernard will only accept returns that are unworn and in "new" condition and with all original packaging and hang tags.
Mail All Returns To:
Saint Bernard ATTN: RETURNS 3120 Commonwealth Dr. Dallas, TX 75247
We provide free return shipping for the majority of purchased within the continental United States (excluding only skis, snowboards, luggage and coolers). A restocking fee of $7 incurs after 15 days. After 45 days your order is only redeemable for store credit and after the 60th day, the order is no longer eligible for free return shipping. *These dates are all based on the date your received your order. $20 fee will apply if shoe box is missing or damaged.
Please use the USPS return label that came with your shipment and drop your return off at USPS.
How to Return an Order
1) Pack the item(s) and pack slip in the original shipping material or a plain cardboard box.
2) Affix the provided prepaid return label to the outside of the parcel.
3) Drop off your package at any USPS store or simply schedule a USPS pickup at usps.com
4.) Your order will be refunded when the return is processed. Typically it takes between five 5 and 10 business days for the refund to appear on your statement.
What is Final Sale?
Final Sale means no returns or exchanges. We unfortunately are unable to accept items that are labeled Final Sale back for return or exchange. Our regular Sale items are not Final Sale. The Final Sale policy is only in place if the item specifically reads "FINAL SALE", which will be visible on the product page and at checkout. If you've received a damaged or defective item, please contact us and we can help you find the best solution!
Three No Hassle Ways to Contact Us 1) Live Chat in bottom left corner of website pages ( Monday-Friday from 9am-5pm cst. ) Please note: Customer service phone lines and live chat will be closed on Thanksgiving 11/22/18 and Christmas Day 12/25/18. 2) Email us at email@example.com 3) Give us a ring at 1.800.461.4450
Order Changes and Cancellations
If you would like to change or cancel your order, please call us as soon as possible. Once the order status is changed to "shipped", we will no longer be able to make changes to it. *We cannot make any changes to the items on the order only address updates.
SHIPPING FOR INTERNATIONAL ORDERS
All international orders are shipped via DHL Priority International and UPS.
We are pleased to offer shipping options to our international customers. Most customers can select their country in Check Out. For some countries, the only payment option is PayPal. Please Note: International Shipping costs $30-$50 depending on your country. Please contact our customer service team by phone at 1-800-461-4450, on our Live Chat, or email us at firstname.lastname@example.org.
• International orders DO NOT qualify for free return shipping. (Return shipping fees will not be reimbursed) • Skis, snowboards, luggage and coolers are excluded from all International orders. • Extra duties and taxes will be paid upon receipt of the item in your country by your local carrier. You may calculate an estimate of these fees here: SimplyDuty.com/import-calculator/. • Some vendors restrict us from shipping internationally. You will not be able to select the international shipping method if you have merchandise from restricted Brands in your cart. If you have any additional questions regarding shipping, returns or ship times, please contact our Customer Service department toll-free at 1-800-461-4450 10am to 6pm CST, or email us at email@example.com.
Saint Bernard is a family-owned and operated business since 1978. With retail stores in the Dallas and Austin areas, our goal is to provide our customers with the highest quality merchandise, fast shipping and great customer service. Our headquarters is in Dallas, TX.
You may call our customer service line toll-free at 1-800-461-4450 during business hours, or email us at firstname.lastname@example.org with any questions. Or, if you prefer, here is our mailing address: Saint Bernard: 3120 Commonwealth Drive Dallas, TX 75247
We accept major credit cards (Visa, Mastercard, American Express, Discover). For fast service, be sure include your billing address and telephone number with your order. Your credit card will be authorized when your order is placed, although it will not be charged until your order ships. We also accept PayPal
Since we are based in Texas, only Texas customers are required to pay sales tax.
When the order is shipped, you will receive tracking information from either UPS or USPS in an email shortly after your package ships.
You will receive a confirmation email with a tracking number when you place your order. Keep your order number for future reference. If you created an account, you can check the status of your order by logging into the “My Account” section of our website. You will receive a shipping confirmation once your order has shipped. If you have any questions or concerns, please contact us.
Please contact us at 1-800-461-4450 during business hours, or email us at email@example.com to request a copy of your receipt be sent to you.
If you need to change or alter your order, please contact us as soon as possible. Most orders are processed and shipped on the same day.
Absolutely. Returned orders are eligible for refunds within 45 days of purchase. Returns received within 15 days of purchase will be refunded in full to original form of payment. Orders returned after the 15 day mark will incur a $7.00 restocking fee deducted from the refund. Returns received after 45 days from purchase are eligible for store credit. Please contact Customer Support to inquire about any purchases older than 6 months. The item must be UNWORN and in "NEW' CONDITION, with ALL ORIGINAL PACKAGING and HANG TAGS.
GROUND SHIPPING MAP FOR SKIS, SNOWBOARDS & COOLERS
Service Map colors may vary due to differences in hardware and software. This map is a general representation of UPS Ground transit times.
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