Order Return Policy
Free Returns for 30 Days
A restocking fee of $7 incurs after 30 days. Full details below.
St. Bernard will only accept returns that are unworn and in "new" condition and with all original packaging and hang tags.
Mail All Returns To:
8700 Ambassador Row
Dallas, TX 75247
We provide free return shipping for the majority of purchased within the continental United States ( excluding skis, snowboards, blankets, ski & snowboard boots, luggage, coolers and other heavy or bulky items ). A restocking fee of $7 incurs after 30 days. After 45 days your order is only redeemable for store credit and after the 60th day, the order is no longer eligible for free return shipping.
*These dates are all based on the date you received your order. $20 fee will apply if shoe box is missing or damaged.
Please use the FedEx return label that came with your shipment and drop your return off at FedEx.
How to Return an Order
- Pack the item(s) and pack slip in the original shipping material or a plain cardboard box.
- Affix the provided prepaid return label to the outside of the parcel.
- Drop off your package at any FedEx store or simply schedule a FedEx pickup at FedEx.com
- Your order will be refunded when the return is processed. Typically it takes between five 5 and 10 business days for the refund to appear on your statement.
What is Final Sale?
Final Sale means no returns or exchanges. We unfortunately are unable to accept items that are labeled Final Sale back for return or exchange. Our regular Sale items are not Final Sale. The Final Sale policy is only in place if the item specifically reads "FINAL SALE", which will be visible on product page and at checkout. If you've received a damaged or defective item, please contact us and we can help you find the best solution!
Order Changes and Cancellations
Once an order is submitted, we can't change or modify it, but we might be able to cancel it. Contact us as soon as possible to see how we can help!