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Returns made easy
Free return shipping on most orders inside the continental U.S., or bring it to any of our Texas stores. The clock starts the day you place your order.
Your return window
Counted from the date you placed your order
Days 1–15
Full refund
Back to your original payment method.
Days 16–45
Refund minus $10
A $10 late return fee comes out of your refund.
Days 46–60
Store credit
No refund to your card at this point.
Day 61 and after
No longer accepted
Past day 60 we can’t take the return back.
Final sale items sit outside this window entirely. See the two exceptions.
How to send it back
- Pack it up Put the item back in the box with your original packing slip.
- Attach the label Use the prepaid return label that came with your shipment.
- Drop it off Take it to a staffed FedEx or UPS location — your label says which. Skip the drop boxes; we can’t cover packages lost that way.
- Watch your inbox We’ll email you once the return is processed. Refunds usually land within 10 business days after that.
Or bring it to a store
Any Saint Bernard location will take your online order back; just bring your packing slip. Final sale items are the exception; those can’t come back to a store.
What we can accept
Everything has to come back the way it left us. If an item arrives worn or washed, we may not be able to take it.
- Unworn and unwashed
- Original hang tags still attached
- In its original product box, if it came in one
- Packing slip included
Fees you might see
Return shipping is free on most orders inside the continental U.S. These are the charges that can come out of a refund.
| Fee | What it’s for | When it applies |
|---|---|---|
| $10 | Late return | Mail returns received after day 15. In-store returns are exempt. |
| $10 | Heavy item | Skis, snowboards, ski and snowboard boots, bindings, luggage, coolers, blankets, and similar gear. |
| $20 | Missing product box | Shoes and bindings, if the original box is missing or damaged. Don’t put the shipping label on the product box. |
Two exceptions
A small number of items are marked differently. You’ll see the exact wording below on the product page and at checkout — before you buy, never after.
Final sale
Can’t be returned or exchanged, by mail or in a store.
Final sale. No returns.Store credit only
You can send it back within the window above, but the value comes back as store credit rather than a refund to your card.
No refunds. Store credit only.Regular sale items are not final sale. Anything from our Sale collection follows the standard return window unless the product page specifically says otherwise.
Store credit is non-refundable. Once it’s issued — whether from a store-credit item or from a return after day 45 — it can’t be converted back to a refund.
Damaged or defective? That’s on us, whatever the item was marked. Get in touch and we’ll sort it out.
Still need us?
Mail returns to
Saint BernardATTN: Returns
8700 Ambassador Row
Dallas, TX 75247
Need to change or cancel an order?
Once an order is submitted we can’t edit it, but we may be able to cancel it if you reach us quickly. The sooner you call or email, the better the odds we catch it before it ships.