Your order should arrive in 2 business days*. Orders placed on weekdays before 2pm (CST) typically ship the same day. Orders placed over the weekend or a holiday will ship the next business day. Valid on USA orders only.* Enjoy Shopping!
*Excludes orders that ship via SmartPost.
**Excludes AK, HI, Puerto Rico, APO or FPO. Excludes skis, snowboards, ski & snowboard boots, luggage, coolers and other bulky/heavy items. Some Obermeyer items may be dropship Obermeyer, please allow some additional processing time.
Saint Bernard is a family-owned and operated business since 1978. With retail stores in the Dallas and Austin areas, our goal is to provide our customers with the highest quality merchandise, fast shipping and great customer service. Our headquarters is in Dallas, TX.
You may call our customer service line toll-free at 1-800-461-4450 during business hours, or email us at firstname.lastname@example.org with any questions. Or, if you prefer, here is our mailing address: Saint Bernard: 3120 Commonwealth Drive Dallas, TX 75247
We accept major credit cards (Visa, Mastercard, American Express, Discover). For fast service, be sure include your billing address and telephone number with your order. Your credit card will be authorized when your order is placed, although it will not be charged until your order ships. We also accept PayPal
We are proud to offer price matching on our online items. If you find an item cheaper somewhere else within 15 days of purchase, we will refund you the difference. Some exclusions apply, please see Terms and Conditions below. The product being price-matched must be IDENTICAL IN SIZE, STYLE AND IN-STOCK at both our store and the competitors'. The price being matched must include any applicable fees, including but not limited to sales tax and shipping costs. To take advantage of this offer, you must contact us before placing your order, or up to 15 days after ordering. *Price matching is not available for Patagonia products, per vendor restrictions. *We do not price match any additional promotional sales on items other retailers are running. *We do not price match Amazon items.
For orders shipped to the US, we are happy to process a price adjustment for you if we reduce the price of any merchandise ( in the same color, style and size ) that you have ordered from us within fifteen (15) days from the date that you submit your order.
Since we are based in Texas, only Texas customers are required to pay sales tax.
Sure you can, although we have to first receive the item(s) originally ordered before we credit you back. Due to the high volume of web traffic, web items cannot be placed on hold. Returns typically take three (3) to five (5) business days to process and refund once shipped. If you are concerned about the availability of a particular item, we highly recommend placing a new order while your return is pending.
Ensuring a great shopping experience for customers is our highest goal. If you are not satisfied, for whatever reason, please contact us immediately.
When the order is shipped, you will receive tracking information from either UPS or USPS in an email shortly after your package ships.
You will receive a confirmation email with a tracking number when you place your order. Keep your order number for future reference. If you created an account, you can check the status of your order by logging into the “My Account” section of our website. You will receive a shipping confirmation once your order has shipped. If you have any questions or concerns, please contact us.
Your card will be pre-authorized for the order total at the point of purchase. The payment will not be charged until your order shipped. Amazon payment will take the payment at the point of sale.
All orders shipped depends on shippers holiday shipping schedule. Order processing can take up to 2 days before it ships. We do not process or ship any online orders on major holidays or weekends.
Please contact us at 1-800-461-4450 during business hours, or email us at email@example.com to request a copy of your receipt be sent to you.
If you need to change or alter your order, please contact us as soon as possible. Most orders are processed and shipped on the same day.
Absolutely. Returned orders are eligible for refunds within 45 days of purchase. Returns received within 15 days of purchase will be refunded in full to original form of payment. Orders returned after the 15 day mark will incur a $7.00 restocking fee deducted from the refund. Returns received after 45 days from purchase are eligible for store credit. Please contact Customer Support to inquire about any purchases older than 6 months. The item must be UNWORN and in "NEW' CONDITION, with ALL ORIGINAL PACKAGING and HANG TAGS.
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