Frequently Asked Questions
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Who Am I Ordering From?
Saint Bernard is a family-owned and operated business since 1978. With retail stores in the Dallas, San Antonio, Houston and Austin areas, our goal is to provide our customers with the highest quality merchandise, fast shipping and great customer service. Our headquarters is in Dallas, TX.
Where Do You Ship Orders?
We currently only ship orders within the contiguous US and are temporarily unable to ship items to Army Post Office (APO) or Fleet Post Office (FPO) addresses. We apologize for any inconvenience.
How Can I Contact You?
You may call our customer service line toll-free at 1-800-461-4450 during business hours, or email us at info@saintbernard.com with any questions.
Or, if you prefer, here is our mailing address:
Saint Bernard: 8700 AMBASSADOR ROW, DALLAS TX - 75247
How Can I Pay for My Order?
We accept major credit cards (Visa, Mastercard, American Express, Discover). For fast service, be sure include your billing address and telephone number with your order. Your credit card will be authorized when your order is placed, although it will not be charged until your order ships.
We also accept PayPal
Do I Have to Pay Sales Tax on My Order?
Since we are based in Texas, only Texas customers are required to pay sales tax.
When Will My Package Arrive?
When the order is shipped, you will receive tracking information from either FedEx, UPS or USPS in an email shortly after your package ships.
How Do I Check the Status of My Order?
You will receive a confirmation email with a tracking number when you place your order. Keep your order number for future reference. If you created an account, you can check the status of your order by logging into the “My Account” section of our website. You will receive a shipping confirmation once your order has shipped. If you have any questions or concerns, please contact us.
I Didn't Receive an Order Confirmation E-mail
Please contact us at 1-800-461-4450 during business hours, or email us at info@saintbernard.com to request a copy of your receipt be sent to you.
I Forgot or Need to Change Something on My Order
If you need to change or alter your order, please contact us as soon as possible. Most orders are processed and shipped on the same day.
This Item Isn't What I Wanted. Can I Return It?
Absolutely! Unworn items are eligible for refunds within 45 days of purchase, excluding Final Sale products. Click here to get more Return details.
For any purchases older than 6 months, please contact Customer Support and we will see how we can assist.
Is The Online Inventory Accurate?
Our teams make every effort to update our online availability in real time, but occasionally we may sell out a particular style, especially if an item is heavily discounted.
What Happens If My Order Is Canceled?
Sorry if that happened! Regardless of the cancellation reason, we will update you as soon as possible via email. You will not be charged for the canceled items.