Shipping

Free 2-day delivery on most orders in the contiguous U.S. You need $199 in full-price items to qualify — sale items don’t count toward the total.

What shipping costs

Rates start at the prices below. Exact cost is shown at checkout.

Ground and Economy are different services. Free ground needs the same $199 in full-price items that free 2-day does. Free 2-day doesn’t apply to orders with multiple Jellycat or large-size plushes, or to orders shipping via SmartPost or USPS including PO Box addresses.
Your order Ground or Economy 2-Day Overnight
Standard orders, $199+In full-price items — sale items don’t count toward the total —Not offered at this tier Free2 business days $36+Next business day
Standard orders, under $199Including carts of only sale items $14+Economy · 2–7 business days $20+2 business days $49.50+Next business day
Midweight & bulkyFootwear, bindings, helmets, small equipment, books. Other exclusions may apply. FreeGround, with $199+ in full-price items. Otherwise, $20+.
Up to 5 business days.		 $65+2 business days $119+Next business day
Heavy & oversizeSkis, snowboards, ski and snowboard boots, blankets, luggage, coolers, ski poles. Other exclusions may apply. FreeGround, with $199+ in full-price items. Otherwise, $55+.
Up to 5 business days.		 $75+2 business days $165+Next business day

Sale items don't count toward the $199. Only full-price items add up to the free shipping threshold, for free ground as well as free 2-day. A cart of only sale items pays shipping whatever it totals.

One midweight or heavy item moves the whole order. Add a pair of skis to a cart of clothing and the whole order moves to that item’s row above. Free 2-day no longer applies to any of it. Ground is free if the order has $199 in full-price items; otherwise it’s charged at that row’s rate.

When will it arrive?

  1. Order by 2pm Central on a weekday Orders usually ship the same day. Weekend and holiday orders ship the next business day.
  2. Confirmation email Arrives within 15 minutes of placing your order.
  3. Tracking follows when it ships A second email with tracking arrives once the package is on its way.

Carriers

FedEx, UPS or USPS, whichever is cheapest and fastest to your address.

Where we ship

We currently ship only within the contiguous U.S. and are temporarily unable to ship to Army Post Office (APO) or Fleet Post Office (FPO) addresses.

If you ship to a non-residential address (hotel, university, office, freight forwarder), we’re not responsible for misdeliveries, lost or stolen packages.

Drop-shipped items

Some Obermeyer items ship direct from Obermeyer, need an extra business day to process, and don’t qualify for free 2-day. Orders using third-party shipping for drop-shipped items may be canceled. Saint Bernard isn’t liable for canceled or damaged items on drop-shipped or third-party shipped orders.

Returns

The short version. Full detail, including final sale and store credit items, lives on the return policy page.

Your return window

Counted from the date you placed your order: full refund within 15 days, refund less a $10 late return fee through day 45, store credit through day 60. After day 60 we’re no longer able to accept it.

Items must be unworn and unwashed, with original hang tags and their original product box where one was included.

Fees

$10 late return on mail returns after day 15. $10 on skis, snowboards, ski and snowboard boots, bindings, luggage, coolers and blankets. $20 on shoes and bindings returned without their original box, or with it damaged — don’t put the shipping label on the product box. More than one can apply to the same return.

Bring it to any Saint Bernard store instead and the late return fee doesn’t apply at all.

How to send it back

Use the prepaid label that came with your shipment and drop it at a staffed FedEx or UPS location. Skip the unattended drop boxes; we can’t cover packages lost that way.

Mail returns to

Saint Bernard
ATTN: Returns
8700 Ambassador Row
Dallas, TX 75247

Refund timing

We’ll email you once the return is processed. Refunds usually land within 10 business days after that.

Shipping & Order FAQ

How to Return an Order

  1. Pack the item(s) and packing slip in the original shipping material or a plain cardboard box.
  2. Affix the provided prepaid return label to the outside of the parcel. Don't put it on the product box.
  3. Drop the package at a staffed FedEx or UPS location — your label says which. Skip the unattended drop boxes; we can't cover packages lost that way.
  4. We'll email you once the return is processed. Refunds usually land within 10 business days after that.

What is Final Sale?

Final sale means no returns or exchanges, by mail or in a store. The policy only applies when the product page specifically reads "Final sale. No returns.", which is shown on the product page and at checkout before you buy.

Our regular Sale items are not final sale. Some items instead read "No refunds. Store credit only." — those can come back within the normal window, but the value returns as store credit rather than a refund to your card.

If you've received a damaged or defective item, contact us regardless of how it was marked and we'll make it right. Email info@saintbernard.com or call 1.800.461.4450, 9am–5pm Central Monday–Friday. Closed most major holidays.

Order Changes and Cancellations

Once an order is submitted, we can't change or modify it, but we might be able to cancel it. Contact us as soon as possible to see how we can help!

Who Am I Ordering From?

Saint Bernard is a family-owned and operated business since 1978, with five Texas stores in Dallas, Southlake, Houston, San Antonio and Austin. Our goal is to provide our customers with the highest quality merchandise, fast shipping and great customer service. Our headquarters is in Dallas, TX.

How Can I Contact You?

You may call our customer service line toll-free at 1-800-461-4450 during business hours, or email us at info@saintbernard.com with any questions.

Or, if you prefer, here is our mailing address:
Saint Bernard: 8700 AMBASSADOR ROW, DALLAS TX - 75247

How Can I Pay for My Order?

We accept major credit cards (Visa, Mastercard, American Express, Discover). For fast service, be sure include your billing address and telephone number with your order. Your credit card will be authorized when your order is placed, although it will not be charged until your order ships.

We also accept PayPal

Do I Have to Pay Sales Tax on My Order?

Sales tax is calculated automatically at checkout based on your shipping address. If tax applies to your order, you'll see it itemized in your total before you submit payment — nothing gets added after the fact. Rates and rules vary by state and by product type, so the amount can differ from order to order.

When Will My Package Arrive?

When the order is shipped, you will receive tracking information from either UPS or USPS or FedEx in an email shortly after your package ships.

How Do I Check the Status of My Order?

You will receive a confirmation email with a tracking number when you place your order. Keep your order number for future reference. If you created an account, you can check the status of your order by logging into the “My Account” section of our website. You will receive a shipping confirmation once your order has shipped. If you have any questions or concerns, please contact us.

I Didn't Receive an Order Confirmation Email

Please contact us at 1-800-461-4450 during business hours, or email us at info@saintbernard.com to request a copy of your receipt be sent to you.

I Forgot or Need to Change Something on My Order

If you need to change or alter your order, please contact us as soon as possible. Most orders are processed and shipped on the same day.

This Item Isn't What I Wanted. Can I Return It?

Absolutely. Returns run from the date you placed your order. Within 15 days you get a full refund to your original payment method. From day 16 to day 45, a $10 late return fee comes out of the refund. From day 46 to day 60 the value comes back as store credit. After day 60 we're no longer able to accept the return.

Items must be UNWORN and in "NEW" CONDITION, with ALL ORIGINAL PACKAGING AND HANG TAGS. Bring it to any Saint Bernard store instead and the late return fee doesn't apply.

Full details are on our return policy page.

Where Do You Ship Orders?

We currently ship only within the contiguous US and are temporarily unable to ship to Army Post Office (APO) or Fleet Post Office (FPO) addresses.

If you decide to ship the order to a non-residential address (hotel, university, office, freight forwarder, etc.), we are not responsible for misdeliveries, lost, or stolen packages.

Still need us?

Phone

1.800.461.4450

Monday to Friday, 9am–5pm Central