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SHIPPING FOR UNITED STATES ORDERS

 

 

 

SHIPPING FOR UNITED STATES ORDERS

 


HOLIDAY GIFT SHOPPING CUT OFF DATES

GET FREE RETURNS ( ALL FEES WAVED ) UNTIL JANUARY 15TH

*Valid on U.S. orders only. Some exclusions apply, see below.

GROUND

CUT OFF DATE

DECEMBER 18TH, BY 2PM CST

EXPECTED ARRIVAL

1-4 Business Days

FEDEX 2-DAY AIR

CUT OFF DATE

DECEMBER 20TH, BY 2PM CST

EXPECTED ARRIVAL

2 Business Days

FEDEX OVERNIGHT

CUT OFF DATE

DECEMBER 23RD, BY 2PM CST

EXPECTED ARRIVAL

Next Business Day

E-GIFT CARD

CUT OFF DATE

SECONDS BEFORE GIFT OPENING

EXPECTED ARRIVAL

Seconds After Buying!

FREE 2-DAY FEDEX AIR SHIPPING

ON ORDERS OVER $125

Getting your order quickly shouldn’t cost a fortune. If your order totals $125 or more, you qualify for free two-day shipping. At checkout, just make sure that the “2 Day Free Shipping” option is selected. Orders placed before 2pm (CST) typically ship the same business day. Orders placed over the weekend or on a recognized holiday will ship the next business day. Eligible orders will arrive two business days from the date of shipment.

 

The Following Restrictions Apply. ( Restrictions for Holiday Gift Returns )

  • Available for orders shipped to the United States only (excludes AK, HI, Puerto Rico and international orders).
  • Excludes PO boxes ( PO Box Orders will be delivered USPS Priority Mail ).
  • Excludes skis, snowboards, ski & snowboard boots, luggage, coolers and other bulky/heavy items.*
  • Excludes Obermeyer Drop Ship items, they will directly ship from Obermeyer and may need additional time for processing.

You will receive an order confirmation email within 15 minutes after your order is placed. Once shipped you will receive another email with tracking information.

 

Have questions? Call 1.800.461.4450


ORDERS LESS THAN $125

METHOD

FEDEX 2-DAY AIR

COST

$15.00

EXPECTED ARRIVAL

2 Business Days

ORDERS LESS THAN $125

METHOD

GROUND

COST

$7.00

EXPECTED ARRIVAL

1-4 Business Days

ORDERS LESS THAN $125

METHOD

FEDEX OVERNIGHT

COST

$35.00

EXPECTED ARRIVAL

Next Business Day

ORDERS MORE THAN $125

METHOD

FEDEX OVERNIGHT

COST

$20.00

EXPECTED ARRIVAL

Next Business Day


*ALL SKIS, SNOWBOARDS, SKI & SNOWBOARD BOOTS, COOLERS, LUGGAGE & OTHER BULKY/HEAVY ITEMS

METHOD:FEDEX GROUND   |  COST:$30.00   |  EXPECTED ARRIVAL:1-4 BUSINESS DAYS

DROP-SHIPPED & THIRD PARTY SHIPPING

Some Obermeyer items maybe drop-shipped, please allow one additional business day for order processing before these orders ship. Saint Bernard is not liable for canceled or damaged items from drop-shipped or third party shipped orders. Orders using third party shipping for drop-shipped orders maybe canceled.


SHIPPING CARRIERS

Your order will be shipped via FEDEX or USPS depending on lowest cost and shortest in-transit time to your address.


RETURNS

Saint Bernard will only accept returns that are unworn and in "new" condition and with all original packaging and hang tags.

 

Mail All Returns To:

Saint Bernard
ATTN: RETURNS
3120 Commonwealth Dr.
Dallas, TX 75247

 

We provide free return shipping for the majority of purchased within the continental United States (excluding only skis, snowboards, ski & snowboard boots, luggage and coolers). A restocking fee of $7 incurs after 15 days. After 45 days your order is only redeemable for store credit and after the 60th day, the order is no longer eligible for free return shipping.
*All dates are based on the date you received your order. $20 fee will apply if shoe box is missing or damaged.

Please use the USPS return label that came with your shipment and drop your return off at USPS.

 

How to Return an Order

1) Pack the item(s) and pack slip in the original shipping material or a plain cardboard box.

2) Affix the provided prepaid return label to the outside of the parcel.

3) Drop off your package at any USPS store or simply schedule a USPS pickup at usps.com

4.) Your order will be refunded when the return is processed. Typically it takes between five 5 and 10 business days for the refund to appear on your statement.

 

What is Final Sale?

Final Sale means no returns or exchanges. We unfortunately are unable to accept items that are labeled Final Sale back for return or exchange.
Our regular Sale items are not Final Sale. The Final Sale policy is only in place if the item specifically reads "FINAL SALE", which will be visible on the product page and at checkout.
If you've received a damaged or defective item, please contact us and we can help you find the best solution!

No Hassle Ways to Contact Us
Email us at info@saintbernard.comor give us a ring at 1.800.461.4450from 9AM-5PM CST Monday-Friday. Closed most major Holidays.

 

Order Changes and Cancellations

If you would like to change or cancel your order, please call us as soon as possible. Once the order status is changed to "shipped", we will no longer be able to make changes to it.  


SHIPPING FOR INTERNATIONAL ORDERS

 

All international orders are shipped via DHL Priority International and FEDEX. 

We are pleased to offer shipping options to our international customers. Most customers can select their country in Check Out. For some countries, the only payment option is PayPal. Please Note: International Shipping costs $30-$50 depending on your country. Please contact our customer service team by phone at 1-800-461-4450, on our Live Chat, or email us at info@saintbernard.com for more information

PLEASE NOTE: 
• International orders DO NOT qualify for free return shipping. (Return shipping fees will not be reimbursed)
• Skis, snowboards, ski & snowboard boots, luggage, coolers and other heavy items are excluded from all International orders.
• Extra duties and taxes will be paid upon receipt of the item in your country by your local carrier. You may calculate an estimate of these fees here: SimplyDuty.com/import-calculator/.
• Some vendors restrict us from shipping internationally. You will not be able to select the international shipping method if you have merchandise from restricted Brands in your cart.
If you have any additional questions regarding shipping, returns or ship times, please contact our Customer Service department toll-free at 1-800-461-4450 10am to 6pm CST, or email us at info@saintbernard.com.


Who am I ordering from?

Saint Bernard is a family-owned and operated business since 1978. With retail stores in the Dallas, Houston and Austin areas, our goal is to provide our customers with the highest quality merchandise, fast shipping and great customer service. Our headquarters is in Dallas, TX.

HOW CAN I CONTACT YOU?

You may call our customer service line toll-free at 1-800-461-4450 during business hours, or email us at info@stbernardsports.com with any questions.

Or, if you prefer, here is our mailing address:
Saint Bernard: 3120 Commonwealth Drive Dallas, TX 75247

HOW CAN I PAY FOR MY ORDER?

We accept major credit cards (Visa, Mastercard, American Express, Discover). For fast service, be sure include your billing address and telephone number with your order. Your credit card will be authorized when your order is placed, although it will not be charged until your order ships.

We also accept PayPal

DO I HAVE TO PAY SALES TAX ON MY ORDER?

Since we are based in Texas, only Texas customers are required to pay sales tax.

WHEN WILL MY PACKAGE ARRIVE?

When the order is shipped, you will receive tracking information from either FEDEX or USPS in an email shortly after your package ships.

HOW DO I CHECK THE STATUS OF MY ORDER?

You will receive a confirmation email with a tracking number when you place your order. Keep your order number for future reference. If you created an account, you can check the status of your order by logging into the “My Account” section of our website. You will receive a shipping confirmation once your order has shipped. If you have any questions or concerns, please contact us.

I DIDN'T RECEIVE AN ORDER CONFIRMATION EMAIL

Please contact us at 1-800-461-4450 during business hours, or email us at info@saintbernard.com to request a copy of your receipt be sent to you.

I FORGOT OR NEED TO CHANGE SOMETHING ON MY ORDER

If you need to change or alter your order, please contact us as soon as possible. Most orders are processed and shipped on the same day.

THIS ITEM ISN'T WHAT I WANTED. CAN I RETURN IT?

Absolutely. Returned orders are eligible for refunds within 45 days of purchase. Returns received within 15 days of purchase will be refunded in full to original form of payment. Orders returned after the 15 day mark will incur a $7.00 restocking fee deducted from the refund. Returns received after 45 days from purchase are eligible for store credit.

Please contact Customer Support to inquire about any purchases older than 6 months. The item must be UNWORN and in "NEW' CONDITION, with ALL ORIGINAL PACKAGING AND HANG TAGS.

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