faqsNEW

FREQUENTLY ASKED QUESTIONS - FAQ'S

Who am I ordering from?

Saint Bernard is a family-owned and operated business since 1978. With retail stores in the Dallas and Austin areas, our goal is to provide our customers with the highest quality merchandise, fast shipping and great customer service. Our headquarters is in Dallas, TX.

HOW CAN I CONTACT YOU?

You may call our customer service line toll-free at 1-800-461-4450 during business hours, or email us at info@saintbernard.com with any questions.

Or, if you prefer, here is our mailing address:
Saint Bernard: 8700 AMBASSADOR ROW, DALLAS TX - 75247

HOW CAN I PAY FOR MY ORDER?

We accept major credit cards (Visa, Mastercard, American Express, Discover). For fast service, be sure include your billing address and telephone number with your order. Your credit card will be authorized when your order is placed, although it will not be charged until your order ships.

We also accept PayPal

DO I HAVE TO PAY SALES TAX ON MY ORDER?

Since we are based in Texas, only Texas customers are required to pay sales tax.

WHEN WILL MY PACKAGE ARRIVE?

When the order is shipped, you will receive tracking information from either UPS or USPS in an email shortly after your package ships.

HOW DO I CHECK THE STATUS OF MY ORDER?

You will receive a confirmation email with a tracking number when you place your order. Keep your order number for future reference. If you created an account, you can check the status of your order by logging into the “My Account” section of our website. You will receive a shipping confirmation once your order has shipped. If you have any questions or concerns, please contact us.

I DIDN'T RECEIVE AN ORDER CONFIRMATION EMAIL

Please contact us at 1-800-461-4450 during business hours, or email us at info@saintbernard.com to request a copy of your receipt be sent to you.

I FORGOT OR NEED TO CHANGE SOMETHING ON MY ORDER

If you need to change or alter your order, please contact us as soon as possible. Most orders are processed and shipped on the same day.

THIS ITEM ISN'T WHAT I WANTED. CAN I RETURN IT?

Absolutely. Returned orders are eligible for refunds within 45 days of purchase. Returns received within 15 days of purchase will be refunded in full to original form of payment. Orders returned after the 15 day mark will incur a $7.00 restocking fee deducted from the refund. Returns received after 45 days from purchase are eligible for store credit.

Please contact Customer Support to inquire about any purchases older than 6 months. The item must be UNWORN and in "NEW" CONDITION, with ALL ORIGINAL PACKAGING AND HANG TAGS.