Shipping for United States Orders
Free 2-Day Shipping
On most orders over $ 125
Eligible orders will arrive two business days from the date of shipment. Simply select the “2-Day Free Shipping” option at Checkout. Orders placed on weekdays before 2 pm (CST) typically ship the same day. Orders placed over the weekend or on a Holiday will ship the following business day.
*Free 2-Day Shipping offer excludes:
- Skis, Snowboards, Ski & Snowboard Boots, select Footwear, Helmets, Luggage, Coolers, and Blankets, as well as midweight & bulky/heavy items. Other exclusions may apply.
- Orders shipping via SmartPost and USPS, including PO Box addresses.
- Shipments to AK, HI, and PR. These orders usually deliver within 4 weeks.
- Obermeyer items that directly ship from Obermeyer and may need additional processing time.
You will receive an order confirmation email within 15 minutes after your order is placed. Once shipped you will receive another email with tracking information.
Have questions? Call 1.800.461.4450 or Email info@saintbernard.com
Orders Less Than $125
-
2-Day
Cost
$12.00
Expected Arrival
2 Business Days
-
Economy
Cost
$10.00
Expected Arrival
2 - 7 Business Days
-
Overnight
Cost
$35.00+
Expected Arrival
Next Business Day
Overnight for Orders More Than $125
-
Overnight Shipping
Cost
$20.00+
Expected Arrival
Next Business Day
Midweight and Bulky/Heavy Orders
Includes skis, snowboards, ski & snowboard boots, select footwear, helmets, luggage, coolers, blankets. Other exclusions may apply.
-
Ground Shipping
Cost
$35.00+
Expected Arrival
1 - 4 Business Days
-
Drop-Shipped & Third Party Shipping
Some Obermeyer items maybe drop-shipped, please allow one additional business day for order processing before these orders ship. Saint Bernard is not liable for canceled or damaged items from drop-shipped or third party shipped orders. Orders using third party shipping for drop-shipped orders maybe canceled.
-
Shipping Carriers
Your order will be shipped via FEDEX or USPS or UPS depending on lowest cost and shortest in-transit time to your address.
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Returns
St. Bernard will only accept returns that are unworn and in "new" condition and with all original packaging and hang tags. $20 fee will apply if the product box (including shoe, boots or binding boxes) is missing or damaged. Do not place return label on product boxes.
Mail All Returns To:
Saint Bernard
ATTN: RETURNS
8700 Ambassador Row
Dallas, TX 75247
We provide free return shipping for the majority of purchased within the continental United States (excluding only skis, snowboards, ski & snowboard boots, luggage and coolers). A restocking fee of $7 incurs after 15 days. After 45 days your order is only redeemable for store credit and after the 60th day, the order is no longer eligible for free return shipping.*All dates are based on the date you received your order. $20 fee will apply if the product box (including shoe or binding boxes) is missing or damaged.
Please use the return label that came with your shipment and drop your return off at the appropriate carrier.
Returns FAQ
How to Return an Order
- Pack the item(s) and pack slip in the original shipping material or a plain cardboard box.
- Affix the provided prepaid return label to the outside of the parcel.
- Visit a UPS or FedEx staffed location to drop off or pick up your packages. Drop off your package at any carrier's store or simply schedule a FedEx pickup at FedEx.com
- When your return is processed, it may take up to 10 business days for the refund to appear on your statement.
What is Final Sale?
Final Sale means no returns or exchanges. We unfortunately are unable to accept items that are labeled Final Sale back for return or exchange.
Our regular Sale items are not Final Sale. The Final Sale policy is only in place if the item specifically reads "FINAL SALE", which will be visible on the product page and at checkout.
If you've received a damaged or defective item, please contact us and we can help you find the best solution!
No Hassle Ways to Contact Us
Email us at info@saintbernard.com or give us a ring at 1.800.461.4450 from 9AM-5PM CST Monday-Friday. Closed most major Holidays.
Order Changes and Cancellations
Once an order is submitted, we can't change or modify it, but we might be able to cancel it. Contact us as soon as possible to see how we can help!
Who Am I Ordering From?
Saint Bernard is a family-owned and operated business since 1978. With retail stores in the Dallas and Austin areas, our goal is to provide our customers with the highest quality merchandise, fast shipping and great customer service. Our headquarters is in Dallas, TX.
How Can I Contact You?
You may call our customer service line toll-free at 1-800-461-4450 during business hours, or email us at info@saintbernard.com with any questions.
Or, if you prefer, here is our mailing address:
Saint Bernard: 8700 AMBASSADOR ROW, DALLAS TX - 75247
How Can I Pay for My Order?
We accept major credit cards (Visa, Mastercard, American Express, Discover). For fast service, be sure include your billing address and telephone number with your order. Your credit card will be authorized when your order is placed, although it will not be charged until your order ships.
We also accept PayPal
Do I Have to Pay Sales Tax on My Order?
Since we are based in Texas, only Texas customers are required to pay sales tax.
When Will My Package Arrive?
When the order is shipped, you will receive tracking information from either UPS or USPS or FedEx in an email shortly after your package ships.
How Do I Check the Status of My Order?
You will receive a confirmation email with a tracking number when you place your order. Keep your order number for future reference. If you created an account, you can check the status of your order by logging into the “My Account” section of our website. You will receive a shipping confirmation once your order has shipped. If you have any questions or concerns, please contact us.
I Didn't Receive an Order Confirmation Email
Please contact us at 1-800-461-4450 during business hours, or email us at info@saintbernard.com to request a copy of your receipt be sent to you.
I Forgot or Need to Change Something on My Order
If you need to change or alter your order, please contact us as soon as possible. Most orders are processed and shipped on the same day.
This Item Isn't What I Wanted. Can I Return It?
Absolutely. Returned orders are eligible for refunds within 45 days of purchase. Returns received within 15 days of purchase will be refunded in full to original form of payment. Orders returned after the 15 day mark will incur a $7.00 restocking fee deducted from the refund. Returns received after 45 days from purchase are eligible for store credit.
Please contact Customer Support to inquire about any purchases older than 6 months. The item must be UNWORN and in "NEW" CONDITION, with ALL ORIGINAL PACKAGING AND HANG TAGS.
Do You Ship To APO and/or FPO Adresses?
We are temporarily unable to ship items to Army Post Office (APO) or Fleet Post Office (FPO) addresses. We apologize for any inconvenience.