FREE FEDEX 2-DAY AIR SHIPPING

Orders over $125 are eligible for Free FedEx 2-Day Air Shipping within the United States (excluding Alaska and Hawaii). Skis, snowboards, luggage, coolers and other heavy items are also excluded from Free FedEx 2-Day Air Shipping offer. All PO Box addresses are excluded from Free FedEx 2-Day Air Shipping and will be delivered by USPS Priority Mail. You will receive an order confirmation within 15 minutes after your order is placed. You will then receive another email with tracking information once your order has shipped. Orders placed by 2pm CST will ship the same day. Orders placed on weekends will ship the next business day.

DROP-SHIPPED & THIRD PARTY SHIPPING

Some Patagonia and Obermeyer items maybe drop-shipped, please allow one additional business day for order processing before these orders ship. Saint Bernard is not liable for canceled or damaged items from drop-shipped or third party shipped orders. Orders using third party shipping for drop-shipped orders maybe canceled.

SHIPPING CARRIERS

Your order will be shipped via FEDEX or USPS depending on lowest cost and shortest in-transit time to your address.

RETURNS

Saint Bernard will only accept returns that are unworn and in "new" condition and with all original packaging and hang tags.

Mail All Returns To:

Saint Bernard
ATTN: RETURNS
3120 Commonwealth Dr.
Dallas, TX 75247

We provide free return shipping for the majority of purchased within the continental United States (excluding only skis, snowboards, luggage and coolers). A restocking fee of $7 incurs after 15 days. After 45 days your order is only redeemable for store credit and after the 60th day, the order is no longer eligible for free return shipping.
*These dates are all based on the date your received your order. $20 fee will apply if shoe box is missing or damaged.

Please use the USPS return label that came with your shipment and drop your return off at USPS.

1) Pack the item(s) and pack slip in the original shipping material or a plain cardboard box.

2) Affix the provided prepaid return label to the outside of the parcel.

3) Drop off your package at any USPS store or simply schedule a USPS pickup at usps.com

4.) Your order will be refunded when the return is processed. Typically it takes between five 5 and 10 business days for the refund to appear on your statement.

What is Final Sale?

Final Sale means no returns or exchanges. We unfortunately are unable to accept items that are labeled Final Sale back for return or exchange.
Our regular Sale items are not Final Sale. The Final Sale policy is only in place if the item specifically reads "FINAL SALE", which will be visible on the product page and at checkout.
If you've received a damaged or defective item, please contact us and we can help you find the best solution!

Three No Hassle Ways to Contact Us
1) Live Chat in bottom left corner of website pages ( Monday-Friday from 9am-5pm cst. ) Please note: Customer service phone lines and live chat will be closed on Thanksgiving 11/22/18 and Christmas Day 12/25/18.
2) Email us at info@saintbernard.com 
3) Give us a ring at 1.800.461.4450

 Order Changes and Cancellations

If you would like to change or cancel your order, please call us as soon as possible. Once the order status is changed to "shipped", we will no longer be able to make changes to it.  
*We cannot make any changes to the items on the order only address updates.

SHIPPING FOR INTERNATIONAL ORDERS

All international orders are shipped via DHL Priority International and FEDEX. 

We are pleased to offer shipping options to our international customers. Most customers can select their country in Check Out. For some countries, the only payment option is PayPal. Please Note: International Shipping costs $30-$50 depending on your country. Please contact our customer service team by phone at 1-800-461-4450, on our Live Chat, or email us at info@saintbernard.com for more information

PLEASE NOTE: 
• International orders DO NOT qualify for free return shipping. (Return shipping fees will not be reimbursed)
• Skis, snowboards, luggage and coolers are excluded from all International orders.
• Extra duties and taxes will be paid upon receipt of the item in your country by your local carrier. You may calculate an estimate of these fees here: SimplyDuty.com/import-calculator/.
• Some vendors restrict us from shipping internationally. You will not be able to select the international shipping method if you have merchandise from restricted Brands in your cart.
If you have any additional questions regarding shipping, returns or ship times, please contact our Customer Service department toll-free at 1-800-461-4450 10am to 6pm CST, or email us at info@saintbernard.com.