Order Returns Policy

Saint Bernard will only accept returns that are unworn and in "new" condition and with all original packaging and hang tags.

Mail All Returns To:

Saint Bernard
ATTN: RETURNS
3120 Commonwealth Dr.
Dallas, TX 75247

We provide free return shipping for the majority of purchased within the continental United States (excluding only skis, snowboards and coolers). A restocking fee of $7 incurs after 15 days.  After 45 days your order is only redeemable for store credit and after the 60th day, the order is no longer eligible for free return shipping.

*These dates are all based on the date your received your order. $20 fee will apply if shoe box is missing or damaged. 

Please use the USPS return label that came with your shipment and drop your return off at USPS. 

 

How to Return an Order

1) Pack the item(s) and pack slip in the original shipping material or a plain cardboard box.

2) Affix the provided prepaid return label to the outside of the parcel.

3) Drop off your package at any USPS store or simply schedule a USPS pickup at usps.com

4.) Your order will be refunded when the return is processed. Typically it takes between five 5 and 10 business days for the refund to appear on your statement.

What is Final Sale?

Final Sale means no returns or exchanges. We unfortunately are unable to accept items that are labeled Final Sale back for return or exchange.
Our regular Sale items are not Final Sale. The Final Sale policy is only in place if the item specifically reads "FINAL SALE", which will be visible on product page and at checkout.
If you've received a damaged or defective item, please contact us and we can help you find the best solution!

Three No Hassle Ways to Contact Us
1) Live Chat in bottom left corner of website pages ( Monday-Friday from 9am-5pm cst. )
2) Email us at info@saintbernard.com
3) Give us a ring at 1.800.461.4450

Order Changes and Cancellations

If you would like to change or cancel your order, please call us as soon as possible. Once the order status is changed to "shipped", we will no longer be able to make changes to it.  
*We cannot make any changes to the items on the order only address updates.

 

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