Order Returns Policy
Saint Bernard will only accept returns that are unworn and in "new" condition and with all original packaging and hang tags.
Mail All Returns To:
3120 Commonwealth Dr.
Dallas, TX 75247
We provide free return shipping for most items purchased and shipped within the continental United States (skis, snowboards and coolers are excluded). To qualify for free return shipping, your return must arrive at Saint Bernard within 45 days of the date you received it. Please allow 7 days transit time. Returns that arrive at our facility after the 15 day mark will incur a $7.00 restocking fee.
*$20 fee will apply if shoe box is missing or damaged. Returns received 45 days or more after original purchase date are eligible for store credit only.
Please use the USPS return label that came with your shipment and drop your return off at USPS.
How to Return an Order
1) Pack the item(s) and pack slip in the original shipping material or a plain cardboard box.
2) Affix the provided prepaid return label to the outside of the parcel.
3) Drop off your package at any USPS store or simply schedule a USPS pickup at usps.com
4.) Your order will be refunded when the return is processed. Typically it takes between five 5 and 10 business days for the refund to appear on your statement.
Order Changes and Cancellations
If you would like to change or cancel your order, please call us as soon as possible. Once the order status is changed to "shipped", we will no longer be able to make changes to it. Shipped packages may be intercepted and re-routed through UPS, but some fees may apply.