Free Ground Shipping & Returns On Orders Over $99!
SHIPPING FOR UNITED STATES ORDERS
FREE SHIPPING All orders over $99 are eligible for free 3-day shipping within the United States, excluding skis, snowboards and coolers.* You will receive an order confirmation within 15 minutes after your order is placed. You will then receive another email with tracking information once your order has shipped. Orders placed by 2pm CST will ship the same day. Orders placed on weekends will ship the next business day.
SHIPPING CARRIERS Your order will be shipped via UPS or USPS depending on lowest cost and shortest in-transit time to your address.
RETURNS Saint Bernard will only accept returns that are unworn and in "new" condition and with all original packaging and hang tags.
Mail All Returns To:
3120 Commonwealth Dr.
Dallas, TX 75247
We provide free return shipping for the majority of purchased within the continental United States (excluding only skis, snowboards and coolers). A restocking fee of $7 incurs after 15 days. After 45 days your order is only redeemable for store credit and after the 60th day, the order is no longer eligible for free return shipping.
*These dates are all based on the date your received your order. $20 fee will apply if shoe box is missing or damaged.
Please use the USPS return label that came with your shipment and drop your return off at USPS.
1) Pack the item(s) and pack slip in the original shipping material or a plain cardboard box.
2) Affix the provided prepaid return label to the outside of the parcel.
3) Drop off your package at any USPS store or simply schedule a USPS pickup at usps.com
4.) Your order will be refunded when the return is processed. Typically it takes between five 5 and 10 business days for the refund to appear on your statement.
What is Final Sale?
Final Sale means no returns or exchanges. We unfortunately are unable to accept items that are labeled Final Sale back for return or exchange.
Our regular Sale items are not Final Sale. The Final Sale policy is only in place if the item specifically reads "FINAL SALE", which will be visible on product page and at checkout.
If you've received a damaged or defective item, please contact us and we can help you find the best solution!
Three No Hassle Ways to Contact Us
1) Live Chat in bottom left corner of website pages ( Monday-Friday from 9am-5pm cst. )
2) Email us at email@example.com
3) Give us a ring at 1.800.461.4450
Order Changes and Cancellations
If you would like to change or cancel your order, please call us as soon as possible. Once the order status is changed to "shipped", we will no longer be able to make changes to it.
*We cannot make any changes to the items on the order only address updates.
SHIPPING FOR INTERNATIONAL ORDERS All international orders are shipped via DHL Priority International and UPS.
We are pleased to offer shipping options to our international customers. Most customers can select their country in Check Out. For some countries, the only payment option is PayPal. Please Note: International Shipping costs $30-$50 depending on your country. Please contact our customer service team by phone at 1-800-461-4450, on our Live Chat, or email us at firstname.lastname@example.org for more information
ORDERING & SHIPPING FAQ
- Who am I ordering from?
- How can I contact you?
- How can I pay for my order?
- Do I have to pay sales tax on my order?
- When will my package arrive?
- How do I check the status of my order?
- I didn't receive an order confirmation email.
- I forgot or need to change something on my order.
- This item isn't what I wanted. Can I return it?
Who am I ordering from?
St. Bernard Sports is a family-owned and operated business since 1978. With retail stores in the Dallas and Austin areas, our goal is to provide our customers with the highest quality merchandise, fast shipping and great customer service. Our headquarters is in Dallas, TX.
How can I contact you?
You may call our customer service line toll-free at 1-800-461-4450 during business hours, or email us at email@example.com with any questions.
Or, if you prefer, here is our mailing address:
Saint Bernard: 3120 Commonwealth Drive Dallas, TX 75247
How can I pay for my order?
We accept major credit cards (Visa, Mastercard, American Express, Discover). For fast service, be sure include your billing address and telephone number with your order. Your credit card will be authorized when your order is placed, although it will not be charged until your order ships.
We also accept PayPal
Do I have to pay sales tax on my order?
Since we are based in Texas, only Texas customers are required to pay sales tax.
When will my package arrive?
When the order is shipped, you will receive tracking information from either UPS or USPS in an email shortly after your package ships.
How do I check the status of my order?
You will receive a confirmation email with a tracking number when you place your order. Keep your order number for future reference. If you created an account, you can check the status of your order by logging into the “My Account” section of our website. You will receive a shipping confirmation once your order has shipped. If you have any questions or concerns, please contact us.
I didn't receive an order confirmation email.
Please contact us at 1-800-461-4450 during business hours, or email us at firstname.lastname@example.org to request a copy of your receipt be sent to you.
I forgot or need to change something on my order.
If you need to change or alter your order, please contact us as soon as possible. Most orders are processed and shipped on the same day.
This item isn't what I wanted. Can I return it?
Absolutely. Returned orders are eligible for refunds within 45 days of purchase. Returns received within 15 days of purchase will be refunded in full to original form of payment. Orders returned after the 15 day mark will incur a $7.00 restocking fee deducted from the refund. Returns received after 45 days from purchase are eligible for store credit.
Please contact Customer Support to inquire about any purchases older than 6 months. The item must be UNWORN and in "NEW' CONDITION, with ALL ORIGINAL PACKAGING AND HANG TAGS.
GROUND SHIPPING MAP FOR SKIS, SNOWBOARDS & COOLERS
Service Map colors may vary due to differences in hardware and software. This map is a general representation of UPS Ground transit times.