Free Ground Shipping & Returns On Orders Over $99!
SHIPPING FOR UNITED STATES ORDERS
FREE SHIPPING All orders over $99 are eligible for free 3-day shipping within the United States, excluding skis, snowboards and coolers.* You will receive an order confirmation within 15 minutes after your order is placed. You will then receive another email with tracking information once your order has shipped. Orders placed by 2pm CST will ship the same day. Orders placed on weekends will ship the next business day.
SHIPPING CARRIERS Your order will be shipped via UPS or USPS depending on lowest cost and shortest in-transit time to your address.
RETURNS We provide free return shipping for most items purchased shipped within the continental United States (skis, snowboards and coolers are excluded). All returns must have original tags attached and in new condition. If returning shoes, please return merchandise in the original box and with all tickets attached. If you do not have the original packaging, please package merchandise securely to avoid damage.* To qualify for free return shipping, your return must arrive at Saint Bernard within 15 days of the date you received it. Please allow 7 days transit time. Returns that arrive at our facility after the 15 day mark will incur a $7.00 restocking fee.
*$20 fee will apply if shoe box is missing or damaged. Returns received 45 days or more after original purchase date are eligible for store credit only.
Please use the USPS or UPS return label that came with your shipment and drop your return off at USPS. Please see 'This Item Isn't What I wanted. Can I Return It?' at the bottom of this page for more information regarding our returns policy.
SHIPPING FOR INTERNATIONAL ORDERS All international orders are shipped via DHL Priority International and UPS.
We are pleased to offer shipping options to our international customers. Most customers can select their country in Check Out. For some countries, the only payment option is PayPal. Please Note: International Shipping costs $30-$50 depending on your country. Please contact our customer service team by phone at 1-800-461-4450, on our Live Chat, or email us at firstname.lastname@example.org for more information
ORDERING & SHIPPING FAQ
- Who am I ordering from?
- How can I contact you?
- How can I pay for my order?
- Do you price match other stores?
- Do I have to pay sales tax on my order?
- When will my package arrive?
- How do I check the status of my order?
- I didn't receive an order confirmation email.
- I forgot or need to change something on my order.
- This item isn't what I wanted. Can I return it?
Who am I ordering from?
St. Bernard Sports is a family-owned and operated business since 1978. With retail stores in the Dallas and Austin areas, our goal is to provide our customers with the highest quality merchandise, fast shipping and great customer service. Our headquarters is in Dallas, TX.
How can I contact you?
You may call our customer service line toll-free at 1-800-461-4450 during business hours, or email us at email@example.com with any questions.
Or, if you prefer, here is our mailing address:
Saint Bernard: 3120 Commonwealth Drive Dallas, TX 75247
How can I pay for my order?
We accept major credit cards (Visa, Mastercard, American Express, Discover). For fast service, be sure include your billing address and telephone number with your order. Your credit card will be authorized when your order is placed, although it will not be charged until your order ships.
We also accept PayPal
Do you price match other stores?
We are proud to offer price matching on our online items. If you find an item cheaper somewhere else within 24 hours of purchase, we will refund you the difference PLUS an additional 5% off. Some exclusions apply; please see Terms and Conditions for details.
The product being price-matched must be the identical size,color and style. The product must be in-stock. The price being matched must include any applicable fees, including but not limited to sales tax and shipping costs. To take advantage of this offer, you must contact us before placing your order, or up to twenty-four (24) hours after ordering. *Price matching is not available for Patagonia products, per vendor restrictions.
Do I have to pay sales tax on my order?
Since we are based in Texas, only Texas customers are required to pay sales tax.
When will my package arrive?
When the order is shipped, you will receive tracking information from either UPS or USPS in an email shortly after your package ships.
How do I check the status of my order?
You will receive a confirmation email with a tracking number when you place your order. Keep your order number for future reference. If you created an account, you can check the status of your order by logging into the “My Account” section of our website. You will receive a shipping confirmation once your order has shipped. If you have any questions or concerns, please contact us.
I didn't receive an order confirmation email.
Please contact us at 1-800-461-4450 during business hours, or email us at firstname.lastname@example.org to request a copy of your receipt be sent to you.
I forgot or need to change something on my order.
If you need to change or alter your order, please contact us as soon as possible. Most orders are processed and shipped on the same day.
This item isn't what I wanted. Can I return it?
Absolutely. Returned orders are eligible for refunds within 45 days of purchase. Returns received within 15 days of purchase will be refunded in full to original form of payment. Orders returned after the 15 day mark will incur a $7.00 restocking fee deducted from the refund. Returns received after 45 days from purchase are eligible for store credit.
Please contact Customer Support to inquire about any purchases older than 6 months. The item must be UNWORN and in "NEW' CONDITION, with ALL ORIGINAL PACKAGING AND HANG TAGS.
GROUND SHIPPING MAP FOR SKIS, SNOWBOARDS & COOLERS
Service Map colors may vary due to differences in hardware and software. This map is a general representation of UPS Ground transit times.