Frequently Asked Questions - FAQ's
Ordering and Shipping FAQ
Saint Bernard is a family-owned and operated business since 1977. With retail stores in the Dallas, Austin and Houston areas, our goal is to provide our customers with the same high-quality ski and snow apparel and equipment found in boutique mountain stores. Our web team is located in Dallas, Texas.
Saint Bernard now extends the same level of product knowledge and high-quality service to the web that our in-store customers have come to expect. If there is anything we can do to improve your shopping experience, do not hesitate to contact us.
You may call our customer service line toll-free at 1-800-461-4450 during business hours, or email us at email@example.com with any questions.
Or, if you prefer, here is our mailing address:
3120 Commonwealth Dr.
Dallas, Texas 75247
We accept major credit cards (Visa, Mastercard, American Express, Discover). For fast service, be sure include your billing address and telephone number with your order. Your credit card will be authorized when your order is placed, although it will not be charged until your order ships.
We are proud to offer price matching on our online items. If you find an item cheaper somewhere else within 15 days of purchase, we will refund you the difference. Some exclusions apply, please see Terms and Conditions below.
The product being price-matched must be IDENTICAL IN SIZE, STYLE AND IN-STOCK at both our store and the competitors'.
The price being matched must include any applicable fees, including but not limited to sales tax and shipping costs. To take advantage of this offer, you must contact us before placing your order, or up to 15 days after ordering.
*Price matching is not available for Patagonia products, per vendor restrictions.
For orders shipped to the US, we are happy to process a price adjustment for you if we reduce the price of any merchandise ( in the same color, style and size ) that you have ordered from us within fifteen (15) days from the date that you submit your order.
Your card will be pre-authorized for the order total at the point of purchase. The payment will not be charged until your order shipped. Amazon payment will take the payment at the point of sale.
Since we are based in Texas, only Texas customers are required to pay sales tax.
When the order is shipped you, will receive an email with your tracking information. This could be a UPS or USPS tracking number. DHL is used for our international shipments.
All orders shipped depends on shippers holiday shipping schedule. Order processing can take up to 2 days before it ships.
You will receive a confirmation email when you place your order, containing your order number. Keep your order number for future reference. If you created an account, you can check the status of your order by logging into the “My Account” section of our website. A second email from Saint Bernard will be sent containing your tracking information once your order has shipped. If you have any questions or concerns, please contact us.
Please contact us at 1-800-461-4450 during business hours, or email us at firstname.lastname@example.org to request a copy of your receipt be sent to you.
If you need to change or alter your order, please contact us as soon as possible. Most orders are processed and shipped on the same day.
Absolutely. We are pleased to offer free return shipping for every order, within sixty (60) days of purchase. The item must be unworn and in 'new' condition, with all original packaging and hang tags.
How to Return an Order
1.) Pack the item(s) and receipt in the original shipping material or plain cardboard box.
2.) Affix the provided return label on the outside of the shipping material.
3.) Drop it off at USPS or UPS depending on the label.
4.) Your order will be refunded when the return is processed, typically between three (5) to five (8) business days.
Sure you can, although we have to first receive the item(s) originally ordered before we credit you back. Due to the high volume of web traffic, web items cannot be placed on hold. Returns typically take three (3) to five (5) business days to process and refund once shipped. If you are concerned about the availability of a particular item, we highly recommend placing a new order while your return is pending.
Ensuring a great shopping experience for customers is our highest goal. If you are not satisfied, for whatever reason, please contact us immediately.